Customer Service / Returns / Help

Need Help Placing an Order?

If you need assistance in placing an order or have questions about an existing order please contact us via email orders@chicmamajewelry.com. Be sure to include your order number and first and last name so we can efficiently locate your order and get back to you. 

Have Questions or Need Assistance? 

 If you have questions or concerns about an order you have received? Please contact us via email help@chicmamajewelry.com and include your order number, first and last name, as well as your concerns. We will work quickly to resolve any issues. 

Returns?

We understand things don't always work out. If you would like to speak with someone regarding the return of an item, please email returns@chicmamajewelry.com and we will get back to you in 1-2 business days. We may require a restocking fee on certain items. Buyer is responsible for shipping items back. When a refund is issued, the original “free” shipping fee of $5 will be withheld from the refund amount.